FAQs – My Store By Ari Island

Frequently Asked Questions

1. Do you ship worldwide?
Yes! We ship with love from the U.S. to customers all around the world, including the Dominican Republic.

2. How long does shipping take?

• 🇺🇸 U.S. orders: 3–7 business days

• 🌍 International orders: 7–21 business days (varies by location)

3. How can I track my order?
You’ll receive an email with tracking info once your order ships.

4. What’s your return policy?
We only accept returns for damaged or incorrect items. Contact us within 7 days of delivery with a photo and your order number.

5. Can I cancel my order?
Orders are processed quickly, so we can’t guarantee cancellations. Contact us immediately and we’ll try to help.

6. What if my item is damaged?
Email us with a photo and we’ll fix it. We’re here to make it right.

7. Do you offer gift cards?
Yes! You can purchase digital gift cards in the store — perfect for someone you love.

8. I have more questions — how can I reach you?
Use the Contact form to send a message.